CANCELLATION POLICY
Welcome to voguevists, your ultimate destination for trendy and fashionable clothing! We value your satisfaction and strive to make your shopping experience seamless and enjoyable. In the event that you need to cancel your order, we have outlined our cancellation policy below to ensure transparency and fairness.
ORDER CANCELLATION WINDOW
Upon placing an order on voguevists, customers are provided with a specified window during which they can cancel their order without incurring any penalties. This cancellation window typically begins immediately after the order is placed and ends before the order is processed for shipping. The duration of this window may vary depending on factors such as the type of product ordered and the shipping method selected.
CANCELLING ORDERS
Customers can initiate the cancellation of their order by accessing their order history through their account on voguevists. Alternatively, they can contact our customer support team for assistance with cancelling their order. It's important to note that orders can only be cancelled during the specified cancellation window mentioned above.
ELIGIBILITY FOR CANCELLATION
Orders are eligible for cancellation if they have not yet been processed for shipping by our warehouse. Once an order has been processed, it is no longer possible to cancel it. Therefore, it is imperative that customers act promptly if they wish to cancel their order.
REFUND PROCESS
Upon successful cancellation of an order within the designated cancellation window, customers are entitled to a full refund of the purchase price, including any applicable taxes and shipping charges. The refund will be issued using the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on the processing time of your financial institution.
CANCELLATION FEES
Voguevists does not impose any cancellation fees on orders that are cancelled within the specified cancellation window. However, if an order is cancelled after it has been processed for shipping, the customer may be subject to restocking fees or other charges associated with the cancellation. These fees will be deducted from the refund amount.
PARTIAL ORDER CANCELLATION
In cases where an order consists of multiple items but only a portion of the items are cancelled, the customer will receive a refund for the cancelled items only. The remaining items will be shipped as per the original order and the customer will be charged accordingly.
EXCEPTIONS TO CANCELLATION
There may be certain circumstances under which orders cannot be cancelled, even within the specified cancellation window. These circumstances may include:
Customized or personalized items that have already entered production.
Limited edition or clearance items that are in high demand and have limited availability.
Orders that have already been shipped from our warehouse cannot be cancelled and must be returned following our standard return policy.
COMMUNICATION OF CANCELLATION
Upon successful cancellation of an order, customers will receive confirmation via email or through their account dashboard on voguevists. This confirmation will include details of the cancelled order and the refund process, if applicable. If you do not receive a cancellation confirmation within a reasonable timeframe, please contact our customer support team for assistance.
MODIFICATION OF POLICY
Voguevists reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is the responsibility of the customer to review the cancellation policy periodically for any updates or changes.
CONTACT US
If you have any questions or concerns regarding our cancellation policy, please feel free to contact our customer support team for assistance. We are here to help and ensure that your shopping experience with voguevists is nothing short of exceptional.
By placing an order on voguevists, you acknowledge and agree to abide by the terms and conditions outlined in this cancellation policy.
Thank you for choosing voguevists for your fashion needs!